Disc drive makes grinding sound

The problem is something that a number of Xbox One users have reported, but thankfully, they also report that it doesn’t actually damage the disc. When you put a disc in the console’s optical drive, it makes a grinding sound. An error message then reads, “Sorry we can’t play that disc. Try an Xbox One game, music CD, or a movie on a Blu-ray or DVD.”

Possible solutions:

Microsoft has addressed this particular issue multiple times and confirmed that owners can return the hardware. You could always try to repair it yourself if you are familiar with optical drives, but you’d likely void your warranty in the process. If are suffering from this problem, your options are limited.

  • Return the hardware to where you purchased it. Due to stock shortages, a replacement may take a while to arrive. Microsoft has offered to expedite a new machine and throw in an online download of a game of your choice while you wait. They’ll even refund your purchase if you decide that you want to break up with Xbox One.
  • Contact Microsoft directly using one of the contact methods above. The company’s support team is arranging replacements, and in some cases will ship a new console with a game of your choice to you before you send your system in.

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